Short numbers

There are several types of short numbers: the three-digit numbers are reserved for emergency services

The numbers 100 (urgent medical care and fire department), 101 (police), 102/103 (children’s helpline), 107 (the helpline), 110 (disappearance, violence, sexual child abuse), 112 (European emergency number) are toll-free. 

The European hotline number 116000 for missing and sexually abused children is also toll-free. 

The short national numbers from the 12xx, 13xx and 14xx series are used for voice mail services and directory services

The SMS and MMS short numbers have 4 digits. 

The tariffs of the services provided through these numbers vary according to the type of number and service. 

The SMS and MMS short numbers starting with 7 are used for adult premium charge services  for which a maximum of 4 euro a message sent and a message returned can be charged. 

The SMS and MMS short numbers starting with 3 are used for premium charge services  other than games etc. and services of a sexual nature; they can also be charged at a maximum of 4 euro to the end-user (to be divided between one message sent and one message returned). 

The SMS and MMS short numbers starting with 6 are used for premium charge services such as competitive games, quizzes, ringtones that are not of a sexual nature; the end-user tariff is 2 euro maximum (also to be divided between a single message sent and a single message returned). 

The SMS and MMS short numbers starting with 9 are used for premium charge services providing information at regular intervals that is not of a sexual nature; the tariff for messages received by the end-user is 2 euro maximum per message; the maximum tariff of the messages he sends is the usual tariff for communication without a premium charge. 

The SMS and MMS short numbers starting with 2 are used for premium charge services other than services such as competitive games, quizzes, ringtones or services of a sexual nature; the end-user tariff is 1 euro maximum per message sent and message returned. 

The SMS and MMS short numbers starting with 5 are used for premium charge services such as competitive games, quizzes, ringtones that are not of a sexual nature; the end-user tariff is 50 eurocent maximum per message sent and message returned. 

The SMS and MMS short numbers starting with 4 can be used as  a means of payment for physical products or other services besides games, quizzes or services of a sexual nature provided by telephone; the tariff can go up to 31 euro

In case of a problem, you can contact your operator.

To file a complaint, you can use the following website: 
https://meldpunt.belgie.be/meldpunt/en/welcome.